Paperback consumer book, Public Consumer Enemy, sparked an investigation by The Golden Pen Stephen Richards. The author was arrested when disgruntled companies managed, somehow, to get the police involved. The book reveals how consumers are being ripped off quite openly and at times with the help of the police and law courts. This book examines shoddy goods and exposes the failings of suppliers - from selling rusty rimmed bottles of alco-pops to the Saturday night donna kebab. The author provides instructions on how to complain exactly and how to get a response, refund or replacement. The book aims to show the reader how to stand up for their rights and win.

This book started out as being a guide to the league table of the best and the worst of food and drinks companies for fairness, honesty, speed of response and friendliness. This soon changed when police were called in by some of the companies being investigated by the author and his team. Fear of what could be unearthed brought this about.

The gloves were off in this David Vs Goliath battle. The author takes the role of consumer champ. All of the big High Street names are brought to your attention in this catalogue of who’s the worst. National companies lied to get out of certain situations, doors were closed and access denied, but by hook or crook it’s all revealed in this no holds barred guide.

Undercover work in a Northern based Kebab Factory exposes life threatening poor quality control. Video evidence reveals the worst when staff start playing about with the mix and making phallic shapes out of the meat before kicking it around the floor and then re-mixing it! The glue doesn’t stick, the jar of coffee is underweight, rust on the rim of a bottle, soggy crisps, slugs in peas, poor mobile phones, you name it and it just about gets covered including copy legal letters to use in complaints. Electrical products get tested to destruction and beyond! Find out the truth behind the cover ups and lies in the industry. This book is fast becoming the 'Complainers Bible', already helped many people to recover compensation totalling £000’s. 

An investigation into how consumers are being ripped off quite openly and at times with the help of the police and law courts. This book examines shoddy goods and exposes the failings of suppliers - from selling rusty rimmed bottles of alco-pops to the Saturday night donna kebab. The author provides instructions on how to complain exactly and how to get a response, refund or replacement. The book aims to show the reader how to stand up for their rights and win. 

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